Return and Refund Policy
30-Day Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy applies to all products sold on glamistrypro.com, including beauty devices, panels, accessories, and equipment.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it: unused, with all original accessories and components, and in its original packaging. You'll also need the receipt or proof of purchase. We accept returns for both defective and non-defective products within the 30-day return window.
How to Initiate a Return
To start a return, please contact us at support@glamistrypro.com. If your return is accepted, we'll send you instructions on how and where to send your package. All returns are processed by mail. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
The following items cannot be returned: perishable goods, custom or personalized items, and gift cards. Please get in touch if you have questions about your specific item.
Exchanges
We do not offer direct exchanges. To receive a different item, please return your original purchase within the 30-day return window and place a new order separately.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 5–7 business days. Please note that the 20% restocking fee will be deducted from your refund total before issuance.
Return Shipping Costs
The customer is responsible for return shipping costs. Shipping costs are non-refundable.
Restocking Fee
A restocking fee of 20% of the item's original purchase price will be deducted from your refund on all approved returns. This fee covers the cost of inspection, repackaging, and processing. The restocking fee will be clearly reflected in your refund amount prior to issuance.
Manufacturer Warranty
Products sold on glamistrypro.com are covered by the respective manufacturer's warranty where applicable. Warranty terms vary by brand and product. For warranty claims or questions about a specific product's coverage, please contact us at support@glamistrypro.com and we will assist you in working with the manufacturer.
glamistrypro.com is operated by:
GLAMISTRY LLC
Mailing Address: 5684 S Carnelian Pkwy
City: Saint George
State: Utah
Zip: 84790
Country: United States
Email: support@glamistrypro.com
Phone: +1 (888) 541-0560